We do our utmost to get the items you ordered to your doorstep as soon as possible. We work together with PostNL at fixed rates to deliver throughout the Netherlands. If you prefer to pick up your order in the store, that is of course possible.
At Het Faire Oosten we strive to make our supply chain as sustainable as possible. This also applies to our packaging, where we reuse our boxes and try to minimize waste as much as possible.
We are always working to improve the way we package our products and orders. If you have a suggestion on how we can improve this, please share it with us by sending us an email to firstname.lastname@example.org.
|Pick up in-store & Orders above €100,-||FREE|
|Orders above €50,-||€ 3,25|
|Orders till €50,-||€ 6,50|
|Shipping outside The Netherlands||Fixed-rate per country|
Please note: If you are ordering from outside of the EU, import duties may apply.
Return online order
Not completely satisfied with the item(s) you received? Unfortunately! You can choose to return items from your online order in the store for a different size, another item or for a gift card. Please note: we do not give refunds in the store.
You can of course also return items from your online order via a parcel service. Please follow the below steps:
- Send an e-mail with the subject “Return notification + your invoice number” to email@example.com.
- In this e-mail, you add the completed return form. Download the return form here: Return form.
- Return the item(s) to us via a parcel service.
Returns are at your own expense and risk. On arrival, we will check whether the product is in good condition and the purchase amount will be refunded by bank transfer. Bank transfers can take up to one week from the time we confirm the product is in good condition.
Our return address is:
HET FAIRE OOSTEN
1093 NH Amsterdam
Please note that items returned under our 14-day warranty must be returned to us in their original condition including any packaging. Please see the “Non-Returnable Products” section below for exceptions. This warranty is in addition to statutory rights.
Return in-store purchase
Het Faire Oosten offers its customers the opportunity to exchange items within 7 days of purchase and provided that they are in the original condition and packaging, with the receipt. Items, except for discounted items, can be exchanged for another item or you will receive a voucher for the purchase amount. This voucher is valid as long as Het Faire Oosten exists. Het Faire Oosten does not return money for in-store purchases.
Products we are unable to refund:
The following items are non-returnable unless faulty:
- Underwear/lingerie, hosiery and swimwear unless the item is clearly unopened.
- Hats and hair accessories unless unworn and the tags still in place.
- Cosmetics, toiletries, feminine hygiene products and towels – we will accept returns if they are in a salable condition with unbroken seals and packaging, and only if supported by a valid proof of purchase (your despatch note) for exchange or refund.
- Food and beverages, unless they are unopened with any seals and shrink-wrap intact.