Products & Purchasing

Is it possible to make a product reservation?

Unfortunately, we don’t make reservations. If you want to make sure the item you are looking for is in store you can give us a call or purchase the item online.

I want an “Out of Stock” product. How can I get it?

We are sorry if the product you are looking for is out of stock so we will try our best to get that product available for you. The best way to know if a certain product will be available soon is by sending us an e-mail to info@hetfaireoosten.nl.

Can I cancel an order that has been purchased?

If the product is on its way to your doorstep we are unfortunately unable to cancel the purchase. In this case, you would have to send it back and ask for a refund. If the order has not been shipped we can cancel your purchase and make a refund straight away. To do so, please email us at info@hetfaireoosten.nl with your wish and we will take care of it!

Do you offer gift vouchers?

Oh yes! We offer gift vouchers of any amount, free of choice!
If you want the voucher to arrive at someone else’s address, please fill in the name and e-mail address of the recipient; and the date you would like the voucher to arrive.

How do I use my gift card?

Unfortunately, the gift card doesn’t work on the webshop. Just send an email to info@hetfaireoosten.nl  with the products and your gift card code. We will then arrange it for you!

I have a coupon code. How can I use it?

Along the way in the purchasing you will be able to enter your coupon code to get your discount! You will find it on the left bottom corner in your cart.

Do all retail prices shown include VAT?

All prices on the website are including VAT.

What methods of payment do you accept?

We accept Ideal, Mastercard, Visa and American Express. In our physical store, we only accept Maestro, V-Pay, Mastercard and Visa (no cash).

Items from my order are missing from my package. What do I do?

If for any reason we discover that an item you ordered and paid for is no longer available on the shelves, the Operations Team will contact you to tell you when the new stock is arriving, update you on stock delays and/or arrange a refund. If you have not heard anything, please send an e-mail to info@hetfaireoosten.nl for further assistance.

My order hasn’t arrived?

We try to deliver your order within 3 working days. If your package hasn’t arrived within these days; please e-mail info@hetfaireoosten.nl so that we can look into this for you.

Do you do wholesale orders?

If you are a retailer and would like to see our wholesale range or have any questions please email info@hetfaireoosten.nl

Shipping

Is the packaging sustainable?

At Het Faire Oosten we strive to make our supply chain as sustainable as possible. This also applies to our packaging where we re-use our boxes and try to minimalize waste as much as we can.

What delivery service do you use?

Obviously, we would like to welcome you to our store to pick up your products! However, if you are unable to come to the store we will send the package with PostNL. Check out our Shipping page for more information.

To which countries do you deliver to?

We deliver to any country, when you fill in your address and postal code when checking out the shipping costs will be calculated automatically.

Do you do overseas orders?

Yes, the shipping costs will be calculated when you fill in your address and postal code during check out.

Can I send an order to more than one address?

Yes, that is possible. Please send an e-mail to info@hetfaireoosten.nl.

What is the gift wrap service and what are the costs?

On the checkout page, you can select the gift wrap option for €1. In addition to that, you can also choose to add one of our bloom postcards with a personal message.

Returns & Refunds

How do I return an item?

Please check out our Returns page for more information.

How am I refunded for the items returned?

After receiving the returned goods in the original condition we will refund the purchase amount of the item on the card which has been used to pay the order.

Return form

Please find our return form here.

When do I get my refund once I have returned an item?

After receiving the returned goods in the original condition we will refund the purchase amount of the item on the card which has been used to pay the order within 7 days.